You either put it on the wrong car, installed it incorrectly, didn't put the right map on it, or send it back if it actually doesn't work. But it does, its brand new.
Burger motorsports, it was like the gen 3 e888, or ea888. It gives you an option of jb1 or jb4. Doesn't really specify a vehicle, more the engine codes. It will work on an R though. Same plugs and what not